Privacy Notice

Updated February 2020

 
We at Cairnhill Lodge (trading as Cairnhill Ventures) are committed to safeguarding your personal information.
 
This privacy notice (“Notice”), together with our booking conditions and any other documents referred to in it which are available on our website cairnhill-lodge.com (“our site”), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and stored by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. 
 
By providing your personal information to us, or by visiting our site, you are accepting and consenting to the practices described in this Notice, and you agree to the transfer, storing or processing of your personal information in the manner described in this Notice. If you subsequently wish to withdraw your consent to the collection and handling of your personal information, you should contact us at: dataprotection@cairnhill-lodge.com
 
We‘, ‘us‘, ‘our‘ and other similar terms refers to the owners of Cairnhill Lodge at Glenisla, Blairgowrie, PH11 8PG.
 
You‘, ‘your‘, ‘user‘ and other similar terms refers to any person who provides their personal information to us or an individual working for us.
 

1. Information we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data which has been pseudonymised or anonymised to the extent that the individual can no longer be identified (anonymous data).
 
We may collect the following personal information about you:
 

1.1 Information you give us

You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail, text messaging, direct mail, online or otherwise. This includes information you provide if you register to use our site, subscribe to our services, fill out forms (e.g. information request forms), post material, participate in discussion boards or other social media functions on our site, enter a survey for research purposes, and/or when you report a problem with our site. The information you give us may include your name, postal address, e-mail address, payment information. 
 

1.2 Information we collect about you

When you visit our site, our web server will automatically record details relating to your visit such as your Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, browser plug-in types and versions, operating system and platform, time zone setting, webpages visited and duration.

— IP Addresses and Cookies

We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our webmaster. This is data about our users’ browsing actions and patterns, and doesn’t identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that’s transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
 
They enable us:
 
  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

— Cookies

  • Performance cookies; Google Analytics etc.
    These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
  • Registration/Members login cookies
    These cookies are used to track which visitors are signed in to the Members only area of the website so that these visitors do not have to enter their password for every Members only or admin page they visit.
  • Functionality cookies
    These cookies are used to remember choices visitors have made including for example, remembering that a visitor has previously entered information in an online form.

By using the site you are agreeing to the use of cookies as described.

You can refuse to accept cookies by activating the setting on your browser which allows you to do this. However, if you select this setting you may be unable to access certain parts of our site. Unless you’ve adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

We may also collect personal information directly from you in the course of marketing activities for instance: business cards, personal contact details, emails and other social media. 
 

1.3 Information from other sources

In some circumstances we may also collect personal information about you from third parties, including, for example, analytics providers, search information providers, or personal information that you have placed in the public domain, such as from Facebook.
 
Information that we receive about you from third parties may be combined with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out in Section 2 below (depending on the information we receive).
 

2. How we use your information

We may process and use your personal information in the following circumstances:
 
  • We may use your contact information to send you information about us, the services that we provide, notifications and/or newsletters, and/or to respond to any user enquiries.
  • Your information may be processed and used for compliance with legal obligations, for example, exchanging information with other companies and organisations for the purposes of fraud protection and as required by law. 
We may use your information:
 
  • As part of our efforts to keep our site safe and secure.
  • In order to enforce or apply our terms and conditions of use and other agreements.
  • To protect the rights, property, or our safety, the safety of our customers, or others. 
You acknowledge that personal data that you submit for publication through our site or services may be available, via the internet, around the world. We cannot prevent, and do not accept any liability for, the use (or misuse) of such personal data by others. In addition, other websites, which are not operated by us, reached by links from our site are not covered by this Notice. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personal information. Please note that we do not accept any responsibility or liability for policies or the use and/or reliance of data appearing on other websites.
 

3. Storing and securing your information

The information that we collect from you may be transferred to, and stored at a destination outside the European Economic Areas (EEA). By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take steps to ensure that your information is treated securely and in accordance with this Notice, the requirements of the General Data Protection Regulation (GDPR) and other applicable laws.
 
All personal information is stored on our secure servers or on secure servers operated by a third party.
 
We have put in place security processes to protect against the loss, misuse, unauthorised access, or alteration of information. Despite this, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to our site; any transmission is at your own risk. We do not accept liability for any interception of your personal information that may occur. 
 

4. Retaining your information

We will only use and retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal and compliance requirements, such as the prevention, detection, or investigation of a crime, loss prevention or fraud. We may also use personal information to meet our audit, accounting, or reporting requirements, information security purposes, and as we otherwise believe to be necessary or appropriate:
 
  • Under applicable law;
  • To respond to requests from courts, law enforcement agencies, regulatory agencies and other public and government authorities;
  • To enforce a contract; or
  • To protect our rights, privacy, safety or property or those of other persons.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
 

5. Your rights in connection with personal information

You may, where permitted by GDPR, request the following: 
 
  • Access to your personal information by submitting a Subject Access Request (“SAR”) to us. This enables you to check whether we hold your personal information and/or, receive a copy of the personal information we hold about you.
  • Correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Erasure of your personal information. This enables you to ask us to delete or remove personal information we hold about you, where there is no good reason for us continuing to process and retain it.
  • The restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you.
  • The transfer of your personal information to another party.
We ask that you send any such requests to our contact details as listed in Section 7 below.
 

6. Changes to this Notice

We reserve the right to update this Notice at any time. Please check back frequently to see any updates or changes to our Notice.
 

7. Our contact details

Any questions regarding this Notice should be addressed to dataprotection@cairnhill-lodge.com.