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Booking Conditions

Updated September 2023

Thank you for your interest in staying at Cairnhill Lodge. Before booking with us, please read these terms and conditions carefully as they, together with all other information relevant to your booking, form your contract with us.

In these booking conditions:

You‘ and ‘your‘ means all guests staying at Cairnhill Lodge (including anyone who is added or replaced at a later date).

We‘, ‘us‘ and ‘our‘ means the owners of Cairnhill Lodge at Glenisla, Blairgowrie, PH11 8PG.

Accommodation‘ or ‘property‘ means Cairnhill Lodge: trading as Cairnhill Ventures – address: Cairnhill House, Glenisla, Blairgowrie, PH11 8PG – telephone: +44 (0)7434 619 412.

This contract is between you and us and is subject to the following conditions.

1. Prices

All prices quoted or otherwise given to you are inclusive of VAT. We reserve the right to alter any of our advertised prices for any reason (including changes in any levels of taxation such as VAT). You will be advised of the current price of the accommodation before your contract is confirmed.

2. Making your booking

The person booking the accommodation is deemed to be the person in charge of the party (‘the party leader‘) and must be at least 21 years old at the time of booking. As the party leader, you guarantee that you have the authority to accept and do accept on behalf of your party these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

A non-refundable deposit of £100 is payable at the time of booking. Bookings made less than 10 days before your arrival date must be accompanied by the full amount of the holiday charge. 

A Booking Form will be sent to the party leader for completion. The information provided by you will be handled and stored in accordance with our Privacy Policy.

Your booking is only confirmed and a contract between us will only exist when a) the party leader has agreed on the Booking Form to these booking conditions; b) we have received in cleared funds a deposit of £100 or the full holiday charge, whichever is required; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.

3. Payment

Payments for your booking are to be made either by BACS transfer or by cheque, details of which will be provided when we receive your booking request. We only accept payment in pounds sterling.

If you have paid a deposit, the ‘final balance’ of your holiday charge is due 10 days before your arrival date. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 2 days of this reminder, we reserve the right to cancel your booking and retain your deposit.

A Good Housekeeping deposit of £120 is also due 10 days before your arrival. The Good Housekeeping deposit will be refunded to you within 10 days following your holiday subject to no claims being made by us. Claims may be made for damages, losses or excessive cleaning required following your stay.

4. Changes or cancellation of bookings by you

After our confirmation has been issued, any requests for changes or cancellation must be sent to us in writing, by e-mail or post, by the party leader. We will confirm receipt of all change or cancellation requests. For changes to your booking, we cannot guarantee that we will be able to accommodate your request, but we shall try to do so.

Should you wish to cancel your booking, the party leader must inform us in writing either by email or post. If cancellation is made: 

  • 10 days or less than your arrival date, we will refund your holiday charge, less the non-refundable £100 deposit, only if we are able to re-let the property for the duration of your booking.
  • More than 10 days before your arrival date we will refund your holiday charge, less the non-refundable £100 deposit.

Please note, your Good Housekeeping deposit will be refunded to you if you cancel your booking.

If you do not turn up for your holiday and have not informed us that you wish to cancel your stay, no refunds will be given except for your Good Housekeeping deposit.

5. Insurance

We strongly advise that you take out adequate and valid insurance, which should include (without limitation) cover against the cost of cancellation by you.

6. Changes or cancellation of bookings by us

We hope not to have to cancel or adjust your reservation in any way, however, as unforeseen problems do occur, we would contact you immediately to discuss any proposed cancellation or adjustment. In the event an alternative arrangement is not acceptable to you, we will refund your booking payment made to us. Our liability for cancellation will be limited to your payments made to us.

We reserve the right to cancel a reservation where there are reasonable grounds to believe that (i) it is not legitimate (ii) you have breached or are likely to breach any of our booking conditions (iii) information supplied by you in relation to your booking is incorrect (iv) you have behaved in a vexatious, abusive or unlawful manner to us. Under any of these circumstances there will be no refund of your booking payments made to us.

7. Our contact details

7.1 Arrival and departure 
Check-in is between 4pm and 10pm on your arrival date. The lodge keys will be placed in the key safe by the main door to enable you to self check-in. Prior to your arrival we will email you the combination code for the key safe. Check-out is 10:00am on your departure date. Keys to be left in the key safe on departure.
7.2 Smoking 
Smoking or vaping is prohibited on the premises.
7.3 Pets 
Sorry no pets are allowed on the premises as this is a low allergy property. 
Breach of conditions 7.2 or 7.3 will result in immediate termination of occupancy and forfeiture of all payments. These conditions must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be charged as an extra payment from you to cover such costs.
7.4 Hen / stag parties
No hen or stag parties are allowed.
7.5 Behaviour 
You and all members of your party agree:
  • to keep the property clean and tidy;
  • to close and lock all doors and windows when you leave the property unoccupied;
  • to leave the property in a similar condition as you found it when you arrived;
  • not to use the property for any illegal or commercial purpose;
  • not to re-let or sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party;
  • not to behave in anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.
If, in our reasonable opinion, you or any member of your party is behaving in a manner which may impair the enjoyment, comfort or health of others, or is likely to cause damage to the property, its services or facilities, the contract between you and us will terminate – you shall not receive any refund and we will have no further responsibility to you. We also reserve the right to make a charge to cover additional cleaning costs if you leave the property in an unacceptable condition. 
7.6 Keys
In the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
7.7 Damages 
Please treat the accommodation and facilities with due care so that other guests may enjoy them. In the event that you notice damage in the property please let us know immediately so that we can take the appropriate action. If there are any breakages or damage during your stay please advise us promptly. The accommodation will be inspected at the end of your holiday and you may be charged for any loss, breakage or damage found. Where there is a charge this will be deducted from your Good Housekeeping deposit.
7.8 Occupancy
The numbers in your party must not exceed four guests. An infant or child is deemed as one guest.
The property is let to the party leader on behalf of all guests for the purpose of a holiday only. Guests therefore have no rights to remain in the property after the end of the letting period.
7.9 Internet services
We provide free unlimited broadband. However, we are not responsible for any failure of this service. No compensation is payable in the event of this service failing, being unavailable or too slow.
7.10 Right of entry 
We or our representative reserve the right to enter the property at any time without prior notice if special circumstances or emergencies happen (for example, if repairs need to be carried out) or if any of these booking conditions have been breached.

8. Liability

Save in respect of any death or personal injury claim caused by our negligence, we do not accept liability for any damage, expense, injury or loss of any nature whatsoever suffered by you or any member of your party from any cause whatsoever. 

Save in respect of any death or personal injury claim caused by our negligence, our total liability under this contract will be limited to your holiday charge.

We will not be liable to you for any loss of profit, consequential loss or other indirect losses under the conditions of this contract.

We will not be liable for any temporary defect or malfunction of any equipment, service, machinery or appliance in the property or surrounding grounds.

9. Changes to conditions

We reserve the right to make reasonable amendments or additions to these conditions without notice.

10. Privacy policy

We are committed to protecting and respecting your privacy. Our Privacy Policy sets out the basis of how any personal data we collect, or that is provided to us, will be processed and stored by us.

11. Law

Any dispute or claim arising out of or in connection with these conditions or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Scots Law. Any disputes relating to these conditions shall be subject to the exclusive jurisdiction of the Scottish Courts.