Updated June 2020
In these booking conditions:
‘You‘ and ‘your‘ means all guests staying at Cairnhill Lodge (including anyone who is added or replaced at a later date).
‘We‘, ‘us‘ and ‘our‘ means the owners of Cairnhill Lodge at Glenisla, Blairgowrie, PH11 8PG.
‘Accommodation‘ or ‘property‘ means Cairnhill Lodge: trading as Cairnhill Ventures – address: Cairnhill House, Glenisla, Blairgowrie, PH11 8PG – telephone: +44 (0)7434 619 412.
This contract is between you and us and is subject to the following conditions.
2. Making your booking
The person booking the accommodation is deemed to be the person in charge of the party (‘the party leader‘) and must be at least 21 years old at the time of booking. As the party leader, you guarantee that you have the authority to accept and do accept on behalf of your party these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.
A non-refundable deposit of £100 is payable at the time of booking. Bookings made less than 56 days before your arrival date must be accompanied by the full amount of the holiday charge.
Your booking is only confirmed and a contract between us will only exist when a) the party leader has agreed on the Booking Form to these booking conditions; b) we have received in cleared funds a deposit of £100 or the full holiday charge, whichever is required; and c) we have issued our confirmation by email. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
Payments for your booking are to be made either by BACS transfer or by cheque, details of which will be provided when we receive your booking request. We only accept payment in pounds sterling.
If you have paid a deposit, the ‘final balance’ of your holiday charge is due 56 days before your arrival date. If the balance is not received on time, we will remind you that it is overdue. If you then do not pay within 7 days of this reminder, we reserve the right to cancel your booking and retain your deposit.
A Good Housekeeping deposit of £120 is also due 56 days before your arrival. The Good Housekeeping deposit will be refunded to you within 10 days following your holiday subject to no claims being made by us. Claims may be made for damages, losses or excessive cleaning required following your stay.
4. Changes or cancellation of bookings by you
After our confirmation has been issued, any requests for changes or cancellation must be sent to us in writing, by e-mail or post, by the party leader. We will confirm receipt of all change or cancellation requests. For changes to your booking, we cannot guarantee that we will be able to accommodate your request, but we shall try to do so.
Should you wish to cancel your booking, the party leader must inform us in writing either by email or post. If cancellation is made less than 56 days before your arrival date, we will refund your holiday charge, less the non-refundable £100 deposit, only if we are able to re-let the property for the duration of your booking. However, your Good Housekeeping deposit will be refunded to you even if we are not able to re-let the property.
- RE-BOOKING – ANY PAYMENTS YOU HAVE MADE TO US WILL BE TRANSFERRED TO THE NEW BOOKING, OR
- REFUND OF PAYMENTS MADE TO US LESS £30 ADMIN CHARGE.
6. Changes or cancellation of bookings by us
We hope not to have to cancel or adjust your reservation in any way, however, as unforeseen problems do occur, we would contact you immediately to discuss any proposed cancellation or adjustment. In the event an alternative arrangement is not acceptable to you, we will refund your booking payment made to us. Our liability for cancellation will be limited to your payments made to us.
We reserve the right to cancel a reservation where there are reasonable grounds to believe that (i) it is not legitimate (ii) you have breached or are likely to breach any of our booking conditions (iii) information supplied by you in relation to your booking is incorrect (iv) you have behaved in a vexatious, abusive or unlawful manner to us. Under any of these circumstances there will be no refund of your booking payments made to us.
7. Our contact details
- to keep the property clean and tidy;
- to close and lock all doors and windows when you leave the property unoccupied;
- to leave the property in a similar condition as you found it when you arrived;
- not to use the property for any illegal or commercial purpose;
- not to re-let or sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party;
- not to behave in anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.
Save in respect of any death or personal injury claim caused by our negligence, we do not accept liability for any damage, expense, injury or loss of any nature whatsoever suffered by you or any member of your party from any cause whatsoever.
Save in respect of any death or personal injury claim caused by our negligence, our total liability under this contract will be limited to your holiday charge.
We will not be liable to you for any loss of profit, consequential loss or other indirect losses under the conditions of this contract.
We will not be liable for any temporary defect or malfunction of any equipment, service, machinery or appliance in the property or surrounding grounds.